Absolutely.

I can’t find a damn thing wrong with this analysis.
Of course I work in Technical Support two days a week, so that shouldn’t surprise anyone.

2) Stop trying to drive.
It is exceedingly rare that you’ll have a problem that the technician has never heard before. Most calls fall into one of a dozen or so categories that your tech has seen a hundred times at least. They know how to fix it.
There’s nothing wrong with telling a technician what you tried to right before you called. But after that, you’ll find that most tech support calls go faster if you just do what the technician tells you to do with a minimum of fuss. Interrupting to give information you weren’t asked for, to say “I already did that,” or worse, to say, “why am I doing this?” will generally only slow things down. Let the technician do what he wants, then if you’re really curious ask him after the fact what it was all about.

Abso-god-damn-lutely. Shut up and let me drive. I’ve been here before. Did I mention my 10+ years working with this product? Beats your 10 minutes all hollow.

4) Don’t emphasize your credentials and experience and try to impress the tech with how smart you are.

Damn straight. Start trying to tell me how smart you are and you immediately go to the back of the queue. (I don’t do phone support, so you’ll get an email from me when I’m done with everyone else.) If you flaunt your MCSE, I might get back to you next week.
And that guy Jerry who made an ass out of himself with his comment would be lucky if I even acknowledged his existence. That’s what we have junior techs for.

Clinton v. Limbaugh. What a thought.

Apparently CBS considered (for half a second) pitting Rush against Slick Willie for their 60 Minutes revival of Point/Counterpoint. One CBS staffer characterized the possibility as “it would have been a fair fight.” Another take was:

“Dole isn’t a patsy; he was a good choice to go up against Clinton,” says a CBS news producer. “Limbaugh? Gingrich? This is a former president we’re talking about. Next people will be saying we should have signed Ann Coulter to do it.”

Well, first of all, Dole is a patsy. Clinton is a former impeached president who was found guilty of perjury (a felony) and lost his license to practice law, in case anyone had forgotten.
And I think Ann Coulter would have been a PERFECT foil for Bill. I can just hear it: “Bill, you impudent slut.”
I’ll bet money the lovely Ann dreamed about this last night after CBS made the announcement…”If it could only have been me…”

What. A. Bitch.

Helen Thomas.
Need I say more? Well, I will anyway:

Now syndicated by Hearst Newspapers, Mrs. Thomas has also denounced Mr. Bush outside the confines of the White House briefing room. “This is the worst president ever,” Mrs. Thomas told the Daily Breeze of Torrance, Calif., in January. “He is the worst president in all of American history.”

This is the worst news person ever. This is the worst news person in all of American history.
I hope she’s first up against the wall when we start shooting liberals.
UPDATE: Oh, and the lovely and talented Ann Coulter doesn’t agree with Mrs. Thomas about who the worst president in all of American history is, either:

If impeached former president Bill Clinton had ever caught a fish as big as Mohammed, he would still go down in history as America’s worst president, but at least he would have a single foreign policy accomplishment. Last September, Clinton was among those braying that it was insanity to go to war with Iraq rather than concentrating on al-Qaida: “Saddam Hussein didn’t kill 3,100 people on Sept. 11; Osama bin Laden did.”

(My emphasis.) Big surprise there, eh?

Three strikes…

…the Ninth Circuit is out.

Like a favorite hymn learned in childhood, the words are as comforting as they are familiar: “The judgment of the United States Court of Appeals for the Ninth Circuit, accordingly, is reversed.”

Ya gotta love it. Read the whole thing.

Gad, what a waste of time.

NEW YORK — Former President Bill Clinton and his opponent in the 1996 presidential election, Bob Dole, will debate national issues in a series of segments for the CBS newsmagazine 60 Minutes.

A half-senile old moderate vs. an impeached scumbag Commie.
Hopefully that will kill the ratings for 60 Minutes, whose 15 minutes were up years ago.