Thanks to the Dumbs…

U.S. Faces Summer Gasoline Crunch
This is why we need ANWR, you fucking idiots. We can’t depend on outside agencies for our oil supply.
And at the same time we start drilling in ANWR, we need to come to a national consensus about ending our dependency on oil within the next generation. A good start would be a national discussion about rebuilding our passenger rail system, and about building new nuclear power plants to run it with electricity.

Honest…I didn’t mean to kill him

Murder Trial Begins for Abortion Doc’s Killer

The case is being heard by a judge because Kopp waived his right to have the evidence considered by a jury. Kopp has pleaded innocent to murder charges, saying he only intended to wound Dr. Barnett Slepian.

Oh well. Guess you fucked up, shithead. Maybe the state will put you in a death cell, throw away the key and let you starve to death, and then say, “oops, damn, we didn’t mean to kill him…”

Stocks Soar as War Appears Imminent

Been watching the ticker all day. If Wall Street is convinced that it’s going to be decisive and short and essentially bloodless, then it’s time to rock and roll.

NEW YORK — Stocks surged more than 3 percent Monday on news that President Bush would issue an ultimatum to Iraqi President Saddam Hussein to leave Iraq or face a U.S.-led war — a sure sign that a military strike on Iraq is only days away.

I’m actually hoping the bombing starts tomorrow, but I guess the Brits are going to have one last vote in Commons tomorrow.

I truly can’t believe this

Yet more evidence that the mass of lawyers in the world need to be exterminated. This guy Larry Long is the defense lawyer for the scum who kidnapped Elizabeth Smart.

Long suggested that giving his client a light sentence could encourage kidnappers to keep their captives alive.
“If we can somehow set up some structure where the message gets out that if you bring the girl back alive, that there’s some kind of commutation of the sentence, we may be much better off as a society,” Long said.

What a dumbass. The message should be “if you harm one hair on your victim’s head, we will shoot to kill when we find you, and if you survive that, you can count on a needle in your arm, a direct connection to high voltage, or a thick rope tied around your neck when we get done with you. If you let the victim go unharmed, we’ll make it a life sentence. Your choice.”
And then FOLLOW UP.

Absolutely.

I can’t find a damn thing wrong with this analysis.
Of course I work in Technical Support two days a week, so that shouldn’t surprise anyone.

2) Stop trying to drive.
It is exceedingly rare that you’ll have a problem that the technician has never heard before. Most calls fall into one of a dozen or so categories that your tech has seen a hundred times at least. They know how to fix it.
There’s nothing wrong with telling a technician what you tried to right before you called. But after that, you’ll find that most tech support calls go faster if you just do what the technician tells you to do with a minimum of fuss. Interrupting to give information you weren’t asked for, to say “I already did that,” or worse, to say, “why am I doing this?” will generally only slow things down. Let the technician do what he wants, then if you’re really curious ask him after the fact what it was all about.

Abso-god-damn-lutely. Shut up and let me drive. I’ve been here before. Did I mention my 10+ years working with this product? Beats your 10 minutes all hollow.

4) Don’t emphasize your credentials and experience and try to impress the tech with how smart you are.

Damn straight. Start trying to tell me how smart you are and you immediately go to the back of the queue. (I don’t do phone support, so you’ll get an email from me when I’m done with everyone else.) If you flaunt your MCSE, I might get back to you next week.
And that guy Jerry who made an ass out of himself with his comment would be lucky if I even acknowledged his existence. That’s what we have junior techs for.