Customer with what appears to be a PEBCAK problem on the part of his local users writes:
These customers are pro’s on [our product – ed.], how can they be mistaken that they [performed the operation that the logs say never happened] and all ???
Oh. My.
I LOL’ed.
I have worked with this product for nearly a quarter century. I wrote most of the documentation. And I still make stupid mistakes with it.
It’s a very complex software program. It’s easy to screw up if you’re not careful — even if you’re a “pro”. Chill, grasshopper.