because the guy who was supposed to be front-line product support conveniently decided to be sick. So guess who got stuck doing front-line product support for a bunch of technically-impaired moron customers. (Well, some of them aren’t morons or technically-impaired. But the vast majority today seem to be.)
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Damn users. They’ve been calling me all day too. Well, my users, not yours…
Anyway, I could get something done around here if I didn’t have users complaining about things all day long. ;-D